Frequently Asked Questions(FAQ)

  • If you have forgotten your password and need to reset it, please click on the "Forgot Password?" link located on the bottom of the login page of our website. This will take you to a page where you can enter the email address associated with your account.
  • Once you have entered your email address, you will be prompted to complete a captcha. After completing the verification step, you should receive an email from our website with instructions on how to reset your password.
  • The email should contain a link that will direct you to a page on our website where you can enter a new password. Please ensure that you choose a strong and secure password that you will be able to remember. Once you have entered your new password and confirmed it, you should be able to log in to your account using your new credentials.

While filling the application form, the user has the option to fill up the application partially and save it as draft. A draft reference number will be generated. The same application can be continued filling up by going to Track application status ->View incomplete applications
Note: Draft reference number doesn't necessarily mean that you have submitted the application.

If an application is sent back to the applicant for some corrections, the citizen can go to track application status and click on the link Waiting for applicant's response and fill up the required fields allowed for updation or for resubmission of enclosures.

In that case we need to click on revalidate payment. If the status of payment is N then the applicant has to reinitiate payments